Disclaimer-
This www.murohospitality.com website is not affiliated with any official government website. This is owned by a private tour operator in Jim Corbett Ramnagar, which organizes different tour packages according to client preference and budget.
Our Liabilities and Limitations:
- Please keep these things in mind after you have finalised your tour or made a booking; if the government of India increases the cost or fees of permits, fuel, safaris, guide charges, taxes, entry charges, etc., then the same amount will be applicable to you as an extra charge.
- We can only confirm your reservation for a hotel stay, campsite, or safari in a national park once we have received your advance payment.
- Once the hotel is confirmed, no changes can be made.
- The A/C won’t work in Hills.
- If you book your jungle safari in any national park in India, then you must carry your original government ID cards, which you gave at the time of booking; without that, entry can’t be permitted.
- The hotel's policies will be adhered to for check-in and check-out timings.
- We are a private tour organiser that arranges hotel stays, resorts, and camps for our guests, as well as any activities or safaris in and around India.
- For Short Stay or unused utilised amenities are not refundable.
- The forest department reserves the right to cancel any day visit or night stay reservations made during the rainy season (1 June–14 November) based on weather conditions for the visitor's safety. In that circumstance, no refund is applicable.
- The government mandates guides for safaris in Corbett National Park, and visitors are required to pay the guides' fees directly to the guide. It is not included in the package.
- We do not offer any insurance regarding health or recovering any losses damaged by any cause. The tourist must obtain their health insurance from their own country, as we are not liable in the event of any loss, accident, or damage by natural cause or any other reason.
- We will not be held liable for any damages brought on by natural disasters or other unavoidable events, such as landslides, property damage, machine damage, blocked roads, accidents, etc.
- The provided itinerary is a formal representation of your trip and how it will go, but changes may be made to the package at any point throughout the trip based on things like the weather, traffic, road conditions, any natural disasters, health, etc. We have the right to alter the plan while keeping in mind the visitor's safety, restrictions, and precautions.
- Any delay, whether caused directly or indirectly by the guest, such as a flight or in transportation, or failing to arrive at the designated location on time due to any cause, such as a natural disaster, illness, blocked roads, cancellation, vehicle damage, etc., won't affect any changes to the plan.
Cancellation Policy Jungle Safari:
Once you book a safari inside the national park (Jeep Safari, Canter Safari etc.), the advance amount is nonrefundable or can’t be claimed.
Confirmation Policy for Hotels and Resorts:
- You can make a reservation online or at the reception areas (depending on availability).
- The check-in time is 1 PM, and the check-out time is 10 AM (depending on resorts).
- All government taxes are charged additionally and will be levied as per the charges prevalent during the stay. In the case of advance remittances, the additional tax amount, if any, will be collected directly at the time of check-out.
Confirmation Policy Hotel & Resort Booking: at www.murohospitality.com
The booking confirmation advance amount must be received at least 15 days prior to the check-in; if the booking is made less than 15 days prior to arrival, the advance amount must be received within 2 working days of making the reservation, or else the reservation will be automatically released.
For booking confirmation, 50% of the advance amount should be deposited during the above-mentioned period through any of the following methods: credit card authorization, wire transfer, or travel company voucher.
The confirmation voucher is subject to the advance deposit being realized.
Extra Person Policy:
- Children below 5 years are complimentary with their parents.
- Children between 6 and 12 years old will be charged 25% of the total package cost.
- Extra adults in the same room will be charged 35% of the total package.
In cases of peak season, weekends, or weekdays (Holi, Diwali, X'mas, and New Year), hotel bookings have a separate cancellation policy. It depends on hotels.
The charges mentioned for hotels and safaris on our website might be different on extended weekends and public holidays.
Pet Policies :
- Guests must bring complete and up-to-date vaccination records, which they must provide upon request. Your pet should be house trained.
- When leaving the designated guest room or in public areas, pets must be securely restrained, kept on a leash, and properly restrained. Pet-related injuries and property damage (both inside and outside the room) are not the responsibility of the Resort.
- The guest will be charged proportional to the cost of any damages for which they are solely responsible.
- The restaurant, pool area, spa, gym, and any rooms other than the one for which they have been registered are off-limits to pets.
- The guest is obligated to supply all pet-related equipment, including leashes, carriers, pet food, water bowls, and other necessities.
- No resort property, like bathtubs, linen, towels, and utensils, shall be used for the pet.
- Guests are more than welcome to pay a fee to Room Service to have cooked food prepared for their pets.
- When a guest is on the Resort Grounds, they are responsible for properly disposing of their waste in designated bins and areas and immediately cleaning up after their pet.
- ● Kindly use the ‘PET IN ROOM’ sign whenever the pet is present inside the guest room.
- To ensure that other guests are not harmed, disturbances like barking must be reduced.
- The guest must notify the Front Office/Reception in advance if any pets are left unattended during their stay.
- If the guest chooses to use these services, they must schedule a time to have the room serviced and cleaned, and they must keep their pet outside the room for the duration of the service.
- Please contact the Housekeeping Department to arrange a time. When staff members enter a guest's room, whether for Room Service, maintenance, or any other reason, pets must be securely fastened.
- We reserve the right to ask for the removal of pet(s) from the property, refuse or discontinue services, without refund, if hotel management deems the pet dangerous, disruptive, and/or has been unable to comply with any of these policies.
